inlovingmemoryofyou.com Terms & Conditions

Information Sharing

We will not share your personal information with third parties. We make your contact information available to other users that you transact with on this site to help complete the transaction, such as our website internet payment gateway partner – PayPal.

Our Privacy Policy

Please see our Privacy Policy here.

PayPal Payments

If you choose to use PayPal to finalize and pay for your order, you will provide your credit card number, directly to PayPal. PayPal’s privacy policy will apply to the information you provide on the PayPal Website.

The security of your personal information is important to us. We follow stringent accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, you can contact us at sales@inlovingmemoryofyou.com.

Additional Information

Correcting and Updating Your Personal Information

To review and update your personal information to ensure it is accurate, contact us at sales@inlovingmemoryofyou.com.

Notification of Privacy Statement Changes

We may update this privacy statement to reflect changes to our information practices.

Photographs

We advise that photographs sent to us for printing purposes should be copies and not the original as we do not take responsibility should they be lost for any reason.

Our Cancellation & Refunds Policy

Orders can only be cancelled within 60 minutes of order placement and provided no design work has been carried out. All cancellations must be in writing to In Loving Memory of You by email to sales@inlovingmemoryofyou.com. If we receive a cancellation request after a design proof has been submitted to the customer, a discretionary partial refund may be offered. Any discretionary refund value will be calculated based on the total processing time spent and is non negotiable. No refunds will be given once a customer has approved a design proof or the cards are in the print production process.

It is the customer’s responsibility to check the entire design & text copy content within the proof provided, therefore we advise that you print off a copy of the proof and check all names, verses, dates, messages and any other text. You will be required to send a written confirmation of your acceptance if you wish to proceed with the final design proof before going to print. Once cards are printed any further changes at your request will be chargeable.

It is your responsibility to provide a high resolution photograph, it is recommended at 300 dpi or above therefore no refunds will be offered if the photographs provided by the customer are low resolution and result in poor print quality.

You may request unlimited text changes within 3 email request & 1 free replacement photograph. Beyond 3 email requests a charge of €10 per email request will apply and be automatically charged to your existing payment method.

If your cards arrive incorrect due to our printing errors/materials a free reprint will be offered (you may be required to return the cards for examination). If your order was dispatched by us within the specified turnaround but is delayed, lost or stolen whilst in the care of the postal services then a free reprint will be offered.